Returns

We want you to be completely satisfied with the products. If for some reason you are not and you wish to return any of your purchase, you can do it at the same time when the product is delivered to you and we will be happy to take the product back and hand over the balance amount or credit the balance in your account. For COD case, you only need to pay for what you take. For online payment cases, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase, if purchased.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lesahasrara.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lesahasrara.com and send your item to: Lesahsrara Private Limited, TC 22/1025, Dwaraka, Konniyoor lane, Sasthamangalam, Trivandrum - 695010, Kerala

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Minimum order for delivery

An order value below rs.200 will be attracted a delivery charge of Rs.50 is applicable.

Payment options

• Cash on delivery
• Payment link post-delivery.
• Credit card/debit card/upi options through the payment gateway

Order Delivery

We will be delivering your order on the delivery day informed to you via email.

What if i am not there at home at the time of delivery?

If you will not be home at that time, please indicate if the goods can be delivered to security or provide an alternate location. Delivery will be made accordingly. However, do ensure that the payment is handed over to the concerned person or that the payment is made online prior to delivery.

Shipping

To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.